Job cluster
AI that answers customers
Phone, chat and email: AI receptionists, answering services, voice agents, contact-centre AI, support agents and lead-capture chat.
| Job | What the software does | Guide |
|---|---|---|
| Contact centre AI | Runs the queue where calls and messages reach your agents, with AI agents handling routine requests and AI assistance for the people who take the rest. | AI contact center software: platforms that put AI agents in your queue |
| Support agent | Answers customer questions in chat and email from your help content and systems, takes routine actions, and escalates the rest to your team. | AI customer support agents for chat and email: six options compared |
| Lead capture | Starts or answers conversations with visitors, asks qualifying questions, captures contact details and books meetings or routes leads to sales. | AI lead-capture chatbots: qualify and book visitors before they leave |
| AI receptionist | Answers calls to your business number, answers common questions, takes messages, books appointments and routes callers to the right person. | AI receptionist software: six options for answering your business line |
| Answering service | Answers your calls when you cannot, either with live receptionists, with an AI, or with an AI backed by people. | AI vs human answering services: which one should pick up your calls? |
| Voice agent builder | Lets you design and run your own AI phone agent: what it says, which tools it calls, and when it transfers. | No-code AI voice agent builders: build your own phone agent |